1. Purpose
 
This Privacy Policy sets out how R&R Studios (“we”, “us”, “our”) collects, uses, stores, shares and protects personal data from visitors to our website, clients, class participants, workshop attendees, and anyone who uses our services. By engaging with R&R Studios (e.g. booking classes, buying memberships, receiving communications), you accept the practices described here.
 
2. Information We Collect
 
We collect personal information in various ways, including:

• Information you provide directly
  Such as your name, email address, postal address, telephone number, payment information, membership or booking details, and any other data you input when signing up for classes, workshops, memberships, vouchers etc.

• Automatically collected information
  When you use our website or online booking tools, we may collect technical data such as IP addresses, browser type, device type, operating system, your use of the website (pages visited, time spent etc.), and cookies.

• Communications
  This includes any correspondence or messages you send to us (e.g. by email, via contact forms, social media).
   

3. How We Use Your Information

We use your data for purposes including:

• Processing bookings, memberships, workshops and payments.

• Communicating with you about classes, cancellations, schedule changes, membership status or other service updates.

• Sending marketing materials (newsletters, promotions, offers), where you have given consent.

• Improving our services, website and user experience.

• Complying with legal and regulatory obligations (tax, health & safety, etc.).
   

4. Lawful Basis

We process your information under one or more of the following legal bases:

• Your consent (e.g. to receive marketing emails).

• Performance of a contract with you (e.g. to fulfil bookings, memberships).

• Legal obligation (e.g. financial, accounting, health/safety requirements).

• Legitimate interests (for example improving our services, preventing fraud), given that your privacy rights are respected.
   

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Make the website work properly (essential cookies).

• Analyse usage / performance (analytics cookies) to improve the website.

• Remember your preferences (functional cookies).

You can usually control cookie settings via your browser; disabling certain cookies may limit functionality.

6. Sharing Your Information

We may share your personal data with:

• Trusted third-party service providers who help us deliver our services (e.g. payment processors, class booking system, website host).

• Where required by law or regulation, or to comply with valid legal processes.

• Only with your consent when necessary (e.g. marketing partner, promotional collaborations).

We do not sell or trade your personal information.

7. Data Security and Retention

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, destruction or corruption.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, we securely dispose of or anonymise the data.

8. Your Rights

Under applicable data protection laws (including UK GDPR), you have rights including:

• The right to access your personal data.

• The right to correct or update your data.

• The right to request deletion of your personal data (where there is no lawful reason to retain it).

• The right to restrict or object to certain processing.

• The right to withdraw consent at any time (for data processed on the basis of consent).

• The right to data portability (where applicable).

To exercise these rights, contact us (see section 10).

9. International Transfers

If we transfer your personal data outside the UK (or the European Economic Area), we will ensure appropriate safeguards are in place (e.g. standard contractual clauses) to protect your privacy rights.
 
10. Contact and Complaints

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to complain about how we handle your data, you can contact us at:

Email: hello@retreatandrewild.co.uk
You also have the right to lodge a complaint with a supervisory authority (for UK: the Information Commissioner’s Office, ICO).
 
11. Changes to this Privacy Policy

We may update this policy from time to time. The date of the latest version will be displayed. We recommend you review this page periodically. If we make significant changes, we will notify you (for example via email or via our website).
 
12. Effective Date
This policy is effective as of [18/09/2025].